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 관련자료다운로드
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 AspenTech MIMI Solutions
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구분
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교육과정
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장소
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SCM 기초
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SCM 기본(Fundamentals) 과정
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MBI 교육장
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수요예측
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Using Demand Management
Implementing Collaborative Forecasting
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MBI 교육장
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생산계획
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Using Supply Planner
Building a Planning Model
Implementing Supply Planner
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MBI 교육장
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생산스케줄
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Plant Scheduler 소개
Using Plant Scheduler
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MBI 교육장
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개발 툴
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MIMI Development Tool
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MBI 교육장
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Broner Metals Solutions
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구분
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교육과정
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장소
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Class Room Training
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Standard Product Training
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영국 Broner 교육장
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On-site Product Training
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Standard Product Training
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고객사 또는 MBI 교육장
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On-site Custom Training
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사용자의 요청에 따라
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고객사 또는 MBI 교육장
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기술지원 서비스
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Account Management
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Gold
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Silver
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Bornze
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Designated Account Manager
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( 아래 )
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Optional
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Global Coordination
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( 아래 )
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--
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Telephone Support
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Incident Submission via Phone
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( 아래 )
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( 아래 )
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Incident Submission via Fax
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( 아래 )
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( 아래 )
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( 아래 )
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Toll-Free Access (1)
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( 아래 )
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( 아래 )
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--
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Hours Covered
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24 * 7
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Business
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Business
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Extended Hours Coverage (2)
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( 아래 )
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( 아래 )
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--
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Acknowledgement time (3)
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Immediate
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Immediate
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Immediate
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Status Updates (2,3)
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Hourly
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2 Hours
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Every Day
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Escalation Time (2,3,7)
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Immediate
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2 Hours
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6 Hours
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Resolution Targets w/o Code Change (2,3)
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1 Days
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2 Days
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3 Days
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On-Site Support
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Emergency On-Site Support (2,4,5)
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24 Hours
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48 Hours
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Professional Services (5)
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Optional
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Optional
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Optional
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Training and Seminars (5)
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Optional
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Optional
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Optional
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Training & Professional Services Credits (5)
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Optional
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Optional
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Optional
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On-Line Support
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Access via web to support resources
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( 아래 )
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( 아래 )
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( 아래 )
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Software Maintenance
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Product Upgrades, Patches, Updates
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( 아래 )
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( 아래 )
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( 아래 )
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( 아래 ) Standard -- Not offered
1 For US & Canada
2 For Critical issues (Plant down)
3 For business hours/days
4 Unable to resolve remotely
5 Exclusive of travel & living exp.
6 For Manufacturing Suite Products
7 To 2nd Level Support, not Development
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